Mothers Veg Plaza food and service has degraded

I went to Mothers today and I feel the food and service has deteriorated compared to last year. The ghee roast that I ordered was too soggy and oily. I could squeeze the oil out of them. The coffee has also lost its taste and wasn't warm enough. I like my coffee hot. Talking about the service, it is absolutely horrible. There are 20+ tables and only 2 waiters. The waiters take so long to take the order and they are in so much hurry. The waiter was running here and there and there was no peace. They literally throw the plates with food on the table and run. The coordination is soo horrible. Then there is this guy with a white shirt and a black coat. He does nothing! He can help in taking orders or something. He does absolutely nothing. He just walks around and runs around with an expression that he is very busy. He might be the superior of these waiters, but couldn't he just help the waiters and smoothen things? It was so irritating to see him do nothing while the waiter was running and throwing plates at us. The service there sucks and I'm never going back there ever again. It used to be my frequent breakfast spot for a long time. Not anymore. Have anyone else felt like this?