Need help recovering house help's money from EPF

Hello, my house help asked me to help her regarding this. Her husband worked with a private firm before he passed away and had EPF. The house help now needs that money for her daughter's wedding. She asked me for assistance and I went with her twice, to the employer's office as well as to the EPF office, but to no avail. The EPF officer brings up something or the other issue in the documents sends them back. I also tried hinting at a 'gift' but I don't think he accepts that. How to proceed in this situation? She needs the money and has been asking me to do something. Are there any agents who can take a cut and help recover the money?