Amazon Orders Misplacement Issue

Hie Guys, I live in an apartment (Second Floor No Lift). We frequently order things from Amazon Flipkart and Myntra. Most of the times door step delivery aanu. We don't have any problem going downstairs to collect the same. Zomato orders mikkavarum time thaazhe poyi aan collect cheyyaru. Issue is with Amazon Orders. This is the third time Order is showing as Delivered and we have not received the same in hand. Delivery kk same aal alla varunnath. Each time different person. First time - Order thott thaazhe nammade almost same apartment number varunna avide koduthu. Wife order cheytha aakam enn karuthi aal ath medich vechu. Later wife vannapo nammude apartment number kanditt avar namukk kond vannu thannu. This was the first time and nammal kurach tension aayi Delivered kaanikunnu saadanam kittiyathum illa. Kurach neram wait akkam vechappo aan thaazhenn avar kond Vann thannath. Second Time - Order Security Desk lu vechitt poyi. We don't have a security for this apartment. Annum same Order Delivered enn kaanikunnu. Flat lu Ella apartments lum anveshichu aarkkum saadahanam kittettilla. Last thappi vannappo aan Security Desk lu saadanam irikkunnath. Third Time - Today. Inn morning oru Order Delivered in hand. OTP ulla order aayrnnu. Baakki 2 items around 1.30 aayappo 'Delivered' handed over to resident enn kaanikunnu app lu. Residents group lu chotichu aarkkum kittettilla. Security desk lum saadanam illa. Will be raising complaint in Amazon after waiting for few more hours. Question is ee situation varathe irikkan enthenkilum cheyyan pattumo ? Ee moon praavahsyathe misplacements Matti nirthiyal bakki ella time order correct aayitt kayyil kittarund. Ee 3 time same aal aano delivery kk vannaath ennum ariyilla. Can we raise complaint citing this incident? Also has anyone faced this ?