Anyone ever received package thru Delhivery Courier Services??

Hey Jaipurites, has anyone ever tried receiving a package from delhivery surface courier services in Jaipur? Or do anyone have any idea about the same as my courier has reached the Jaipur facility but the delivery date is being shown for 4th Jan which'll be quite late. I was thinking if I could go myself and pickup it would save me lot of waiting. Is this possible in Jaipur because I have read some really bad experiences online about the delhivery's service.