amazon order scam need helppp

So i recently ordered a Sony PS5 controller from amazon and to my shock I recieved a faulty controller and even that was brokenWhen I contacted amazon support they told me they have started an "INVESTIGATION" for it and will be resolved in 4 daysNow when I call them after 4 days they say that its my fault and the item that was sent was perfectly fineWhen I told them I have proof they said we can't do anything !!!Now they have told me that they will launch another investigation to solve this issue dunno if this will be solved or notBeen a prime member for god knows how long and this is what I get Dunno if they will replace it or not!!! TL;DR: Ordered a PS5 controller from Amazon, got a faulty, broken one. Amazon investigated, blamed me despite my proof, and now they’re starting another investigation. Still no resolution.