Delhi woman shares terrifying Ola cab experience, claims app's SOS feature failed

She further expressed her shock that the SOS button on the Ola app did not work during this frightening moment. "To make matters worse, when I tried to use the SOS button on the Ola app, it did not work," she added in her post. > Ola's response After the incident, the woman filed a complain with Ola's customer service. However, she revealed that more than 24 hours had passed without any response from the company. She criticised Ola for its lack of urgency in addressing her safety concerns.