Horrible Experience with Buying a Bluestar Portable AC from Croma

https://preview.redd.it/2ulz32koxu6e1.png?width=1225&format=png&auto=webp&s=db8db9d2e489076ddca14bbbb2e423267a37561f i bought a bluestar portable ac from croma in october 2023. since its just a portable ac, i unboxed it and set up the exhaust myself, and started using it the same day. but as soon as i turned it on, it made this loud, weird sound that instantly made me feel something was wrong. i called croma for a replacement, but they refused, saying that because i installed it myself, they couldn’t help me. they just told me to contact bluestar’s customer service instead. when i called bluestar, they told me that i have to pay for repairs if the issue was caused by faulty installation . A technician came to my house, opened up the AC and found that one of the fan blades (one fan was black and another was blue i think) was broken. he confirmed it wasn’t my fault, so bluestar replaced and repaired the fan for free. A week later, two guys showed up to replace the fan. they didn’t seem confident in what they were doing, but they eventually got it installed. when they turned the ac on, it seemed fine , no weird noise anymore. i thought the problem was solved. but that’s when things got worse. after a few days, the sound started coming back, just a little at first, but it got worse every day. then the AC started jerking a bit every time the compressor turned on or off. i called bluestar service again, and they sent a technician. he told me the noise was “normal.” by then, the noise wasn’t too bad yet, and the jerking wasn’t as extreme, so i thought maybe i was overthinking it. but i was still confused on how could this be normal ? i kept using it, even though the noise and jerking were getting worse. eventually, it got so bad that the AC was jerking violently everytime the comressor turned on or off.I called bluestar again. this time, the same guy came back. after checking the ac, he admitted something wasn’t right. He opened it up and found that the previous guys who replaced the fan hadn’t installed some screws (or maybe nuts, i’m not sure). this had weakened the frame, which was causing all the vibrations and noise. he tightened things up and said he had "contained the issue." when he turned the AC on, the vibration was reduced a little but not completely gone. i was not sure, but he insisted and he said it should be fine now and left. for the next few days, the vibration was slightly better, but then it started getting worse again. by this time, the noise was unbearable, and the AC was jerking so hard it was honestly scary. it felt like it was falling apart every time the compressor started or stopped. on top of that, the same loud sound i heard the first day was back. i called bluestar again, and this time they sent a different technician. he found that the fan was broken again and said the vibration might be because of that, i tried explain about the technitian forgeting to install some screws . he told me he’d replace the fan and then check what is happening with the frame but that it would take about a week for the replacement part to arrive. that replacement never came. at this point,i lost all hope with this AC. i didn’t even want to call back anymore because i knew that even if they replaced the fan, the weak frame and constant issues wouldn’t go away. All this happened by 10 months into warranty period. now it’s been two months since the warranty expired. i’ve just given up. the whole process has been exhausting, and i don’t have the energy to call bluestar again and try to explain everything. i’m honestly done with this AC. imagine, i had zero interest in even trying to remind bluestar that the fan never arrived. may be i wanted it to be a lesson for me to always do more research before buying a product. I really think, bluestar is something you should never consider if you have any other option, even if it a bit costlier. Hope bluestar or chroma sees this.