Rant on BEST's new fuck up

So i bought a bus ticket for borivali East station from thane from the app and when i tapped it on the machine it rejected, then the great conductors started telling me "AC daalo AC waale mein baithe ho" no shit i bought the ticket for AC, had to buy a physical ticket because it wasn't being accepted and the app customer care, why do they even provide this service if the person who's standing right in front of us doesn't know how to use that machine because i did put the bus stops Ps: just pissed on where's this city infra heading to and people are still not skilled