does Rajasthan CMO Portal even work?

If i have to report a grievance for example of a garbage dump in a big area, where do I report it so that it actually gets solved? I reported it on the Swacchata app 2 weeks ago but literally nothing happened. Then I tried to lodge a grievance on the Rajasthan Sampark app where the CMO portal tells us to do. But the app doesnt even work!!! I cant even submit it, it gives error or just doesnt work. Now I plan to either like call them or send an email, which also might not even work. Do you guys have any suggestions of where I can put a complaint and it will actually work? I live in Kota.