Terrible Experience with MSRTC

Had booked a Shivshahi from Kolhapur to Nalasopara. Early morning the bus arrives and the conductor says ACs not working. I was fine with that as long as the bus reached NSP. Midway between Karad and Satara (Almost Satara), the bus breaks down and we're told to reach Satara anyway possible and then ST will provide a bus from there. Caught the Nalasopara bus conductor in that Satara crowd and he says he can't do anything and made us board a already full Satara to Arnala bus. Now I'm standing from Satara to Thane in lalpari. Is refund possible?