i/kochi
  • Porkshops deli Kochi - rude and horrible customer experience

    I’m going to ramble a bit here, so bear with me. This is for the niche of home cooks and foodies out there. As someone who loves to cook, I was eagerly looking forward to Christmas. I’m also a big supporter of small businesses and people who are passionate about food. So, when I came across Porkshops Deli in Kakkanad on Instagram, run by a guy who seemed genuinely passionate about food, I was excited to give it a try. (Porkshops is a small deli offering a variety of niche cold cuts) I placed my order a week back, and they only sent the bill on the morning of delivery. While this isn’t the standard practice I’m used to, it was fine. We had previously agreed on a delivery time between 7-8 am, but they arrived near the location only around 8 am, which was inconvenient for me as it was already work time. The real issue began when the owner called me and started behaving very rudely to both me and my mother. He made condescending remarks like, "We didn't force you to buy, only buy if you want." Despite advertising "home delivery," they insisted I drive to a location of their choice due to their pending deliveries. While I don’t mind driving, this should have been communicated beforehand, as no other business operates this way. I ended up driving there in the middle of my commute. There was also a price discrepancy due to a misunderstanding of their product pricing (they did not mentionit was per/kg). When I politely asked the owner about this, he responded very rudely. Ultimately, I returned the entire order. I don’t usually complain about businesses, but this was the WORST customer experience I’ve had with any small food business. I cannot, in good conscience, recommend Porkshops Deli to anyone who is passionate about food. The owner is rude and unprofessional, almost thinking of himself as a Marco-Pierre White. This is particularly disappointing because I had hoped to meet him and appreciate his work. I’m posting this here because there is no Google review option for the shop. **TL;DR:** If you’re looking to buy specialty meat products or cold cuts, stay away from Porkshops Deli. Rude owner and horrible customer experience. Tender4Sure in Kochi is still the best, and I have zero complaints about how they handle their products. I’ve visited their cold storage personally once, and the owners were very polite and understanding.
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