FOOD SAFETY ISSUE & also the PORTAL ISSUE

Why is the kerala OFFICIAL FOOD SAFETY Grievance Portal NEVER Work for Registering Complaints regarding the UNHYGIENIC FOOD PREPEARTION PRACTICES that are being followed at restaurants AROUND AMRITA HOSPITAL KOCHI, which has lead to many of students getting sick and are going unreported Example of restaurants - 1) https://maps.app.goo.gl/epLPZGfCPf5zdT3UA - Vaishali Restaurant 2) https://maps.app.goo.gl/7T1P7duo4GNpEZwt9 - Shivam Restaurant 3) https://maps.app.goo.gl/aqCsgNC4SSgHuRB28- Hotel Devi. And the portal i tried many time to sign in to register complaint but i was never getting an OTP only to login to register the compliant. Hope the government will fix the portal.