A mandhi kada in kakkanad gave me what looked like half eaten al-faham

I ordered food from xyz via zomato. And this was the piece I got. I immediately called them and informed this is how I got my food and sent them a photo. They were really sorry about it and said that it wasn't actually eaten or anything. Some part karinj poyi so they cut that part with scissors. They were really sorry about it and they offered me a replacement which I took obv cos I wasn't sure they were telling the truth. What do u guys think? We're they telling the truth? Also have any of u guys got such similar experiences while eating in kochi?