JioFiber cancellation

How is this even legal that there is no cancellation flow present anywhere for #Jiofiber. The fucking chatbot clearly understands that I want to cancel my service, still it has continued the services and asks me to call on their fucking toll free number. When I call at it, there is literally no option in IVRS to cancel the subscription. Where is TRAI and all the other guidelines regarding cancellation!! This is what their chatbot responds to my Cancellation request. And even If I choose other option that I am changing mu address, it thinks that I wish to relocate the connection. What stupidity and customer service is this!! Somebody needs to look into this. #Cancellation #JioFiber #Airtel #India