Rapido issues

Tldr: Rapido as an aggregate app has been really shady with its refunds. On 10th February I took a 124 rupees auto ride and added tip to make it 140 rupees. The driver went to a petrol pump, filled his auto with gas took a really long route and the final amount came up to 150. I have asked customer support earlier as well as to why such excess charges cannot be covered by tip. And if driver is going for gas why do I have to pay for the longer route? It is his diversion. After asking the customer support as to provide a refund and also to provide it in gpay or a digital equivalent that actually works. I did not get any sufficient response. Their so called rapido wallet is not at all valid for auto rides. This is just too much pandering to the auto folks. Uber has uber cash and it works with all rides.. Why can't rapido do something so simple? When I mentioned abt this usuable currency thing- The customer support guy told me that he handled the issue with best possible resolution and closed the chat. Really vague.. What is this resolution even I don't know..