Don't buy from Samsung Store. Lowball exchange and cheap shenanigans

TL;DR: don't buy from Samsung India online or offline store. They will not even give you close to website quoted figure for your trade in phone at time of actual purchase. And if you purchased online and think of rejecting the order when they try to under-price your trade in phone, you will get charged Rs 2500. Background: my friend and I wanted to buy the Samsung S25 Ultra and saw the deal on Samsung website was the best. He pre-ordered from Samsung India online store while I waited because I wanted to read some reviews before buying. His iPhone 12 was quoted online up to Rs32000 including exchange bonus. On day of delivery, the person revises the quote to Rs18000. Although no scratch or damge and also has box and receipt. Person says phone is perfect but this is best offer and don't care about website quoted number and that is just indicative. My friend got pissed and rejected the order due to this shenanigans. Surprise, his refund has Rs 2500 deduction. Thankfully, I came to know of this borderline cheating by Samsung and called up their Opera House Store in Bangalore to buy the phone in person. Online price for my Z Flip 5 was showing Rs49000. I turned up and as expected, they quoted Rs27000 plus Rs 9000 bonus. I showed them online price and walked out. They called me back (since they had my number as I had pinged them and checked about parity with online offer before) and showed the phone to another so called partner. That person said Rs35000 plus Rs9000 bonus. I said I will close at Rs45000 including bonus. This new partner pretends to try to call his manager and this drama continues for 10mins. Then again says cannot reach manager and so, best price is Rs 28000 plus bonus! By now, I understood this was a bait and switch by Samsung and disgusted, walked out. Happily, One Plus store was just across the street. Showed my Z Flip 5 and got paid Rs36000 plus Rs7000 trade in on their OnePlus 13 phone. So, a difference of Rs27000 for new phone. So, it was a clear choice: Samsung and their excuses or OP13 and a brilliant deal. Well, picked up the OP13and saved almost Rs40000. Not going to use Samsung store again in India. Online or offline, both suck.