Sewa setu r kiba kam asa ne ?

I have put request for income certificate for obc ncl and its been 15 days and it is not yet deliverd but in the site it is mentioned that it will be delivered within 7 days . Has anyone got any +ve response regarding cast certificate , income certificate from sewa setu or i have to again go through old school process of giving "sah tamul r poisa" to get things done?