Why youtube refuses to take criticism from it's community?

Google or not the platform still have a user base who cement themselves as costumers who use their services and like why we never came to the point that if something is unacceptable the community backlash the platform to get what they want instead of unecessary stuff 95% of the time with maybe a W in a blue moon is just baffles me consider many communities if unhappy with products able to get the other side to listen to what they want most of the time.