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Online Reputation AI - Startup got stuck
Hi, I‘m one of 3 co-founders of a startup that built an AI-driven SaaS and App product this year. We‘re coming from an SaaS background, two of us senior developers (in the 3% of highest earning freelancers in Germany) and expert in our fields. The third is a seasoned sales strategist. We have a minor 4th co-founder (legal advisor). The company is self-funded, no investors. Our tech is owned by us, built by us and the product was already operational after a few months. We basically solve three data science/NLP issues in a generalized way: 1. understand customer feedback to improve your business. Analyzes online review with context and explains it with a drill down, aggregation, charts (AI insights, timeframe reports); evidence driven, agentic LLM and ETL processes drive this. 2. respond to customer feedback, half-automated, human in the loop, but AI supported. In the tone of your brand, any language. And context-aware, with your customer support signature etc. 3. competitor analysis. Because we do 1 for you, we can do 1. for all of your competitors and compare the results, yielding insights like „oh, this happens to everyone in November to December, so I should focus on something else“ — etc. Now, after a huge sales effort we got only one paying customer. This customer is petty happy with the product. They tell us that they use our product daily, it‘s better than all the other solutions out there (better than TrustYou, etc.) However, after cold calling/emailing hundreds of leads, we almost always hear that „what we have is good enough“. Or that they don‘t have budget. I‘m the introverted tech part of the startup. I‘m good with algorithms. Give me any tech issue and I will solve it for you quickly and efficiently. I make stuff work. But with my startups I never had commercial luck. People always tell me about my stellar potential, because I can build things almost nobody else can. I come from a poor families background, worked my way up the very hard way. I just love tech and programming. I wrote a book for O’Reilly once. I‘m not doing bad economically, but I‘m probably not the best sales person. After founding a few startups with amazing tech, people using the products and loving them, but no commercial success, I truly question myself and if I‘m just unlucky with the fact that I‘m located in Europe, targeting the wrong industries, or are just unlucky somehow? I won‘t blame my co-founders here. They definitely did the best they could. I‘m just a bit resignated. I recently thought about valuing my own lifetime more and only building software for myself anymore. Basically not focusing on what problems other people face and trying to solve them, but solely focusing on what I enjoy doing most — e.g. coding algorithms for a music visualizer. Because in the end, my time is my most valuable resource. If I waste any second on something that isn‘t contributing to „my life“ and how I define success, then it would be a rather stupid deed? I don‘t want to derail too much here. I‘m confused and seeking for advice. Burn me if you like, but please be aware that you are talking to a broadly educated nerd.4
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