"I will not promote" - Anyone here use an incident management platform?

We're looking at deploying either Rootly or FireHydrant (or if you have other suggestions...). Looking for some non-sales-y stories from folks that have used any of these platforms. In our case, we're around 200 people and growing so getting things organized is getting more expensive when we need to work on a major prod. issue. edit: I will not promote, ffs.