Real Money Gaming Apps

Hey everyone! I'm working on a documentary about online gaming platforms that involve real money, and I’m keen to understand how these companies handle user requests and concerns. I believe the perspective of those working in customer support is crucial to paint a complete picture. If you’ve worked (or currently work) in customer support for any of these platforms, I’d love to hear about your experiences. How are common issues handled? What challenges do you face? Any insights would be incredibly helpful. Feel free to comment or DM me if you'd prefer to chat privately. Thanks in advance! 🙏