Why do uber drivers take the wrong route and then demand extra money as if they're entitled to ask it

Talk about having a bad day lol. I have an exam like right now, I booked uber so that I could reach early but not only did I reach late to college I also had to pay extra to the driver. I wish I recorded how rude he was. He demanded extra, I told him respectfully that sir you took the wrong/long route and that ended up being atleast 2 or 3 kms extra. He was legit like "nang nan dudh kotbit hogi, neev bekadre complaint madkoli uber avrge" translation "give me my money, you can go ahead and complain in uber app". The truth is, uber doesn't do shit. Now not only my day is ruined, I hate having to deal with these auto people. I might as well forgot the things I've read 🧍‍♀️