Mumbai monorail is shit

Anyone here travels by Mumbai Monorail? Is it just me, or has it been a complete mess for the last few days? Trains toward Lower Parel during peak hours are overloaded they stop midway, and staff literally asks people to get off so the train can move. They’ve even canceled some morning trains with no notice, which is causing more crowding. Is this normal, or am I missing something? Whom do we even report this to? Or is this how it's supposed to be? Curious to know if others are facing the same issue.