Food delivery scam!

After a long day of work, I had decided to treat myself with some good food (junk*). I thought of ordering some fried chicken from KFC, since I can't remember the last time I had it. I usually order food on Swiggy, but this time I decided to order directly from the KFC App (thought of supporting the restaurant delivery services). After a long time scrolling through the menu (the application sucks), I finally found a good deal on a item and placed an order at around 9:15pm. The total checkout value came around 730 bugs and I paid online. The restaurant location from where I had ordered was at Chilimbi. And thus begins the patiently waiting like a golden retriever on the couch, waiting to be fed one last time for the day. Finally a rider got assigned to deliver my order at 9:45pm. The restaurant is not too far from where I stay so I assumed it wouldn't take long for the order to get delivered. But man I am bad at maths. After waiting for sometime I looked up the order tracking (took me forever). For some reason the rider was at Circuit House near kadri park, which is no way near my location. Since I had not ordered for any extra seasoning or sauces, I tried contacting him to enquire. Well he was not picking my call and the estimated arrival time kept increasing. I knew that he was having a joy time with my food. It was almost 10:20pm so I decided to go to the restaurant, since it was pointless making a report or calling the customer care (nobody responded). I went in and explained everything to the cashier politely, since it was not their fault. They told me that the rider had already picked up the order (not suprised at all sav cuz the food would have been emptied by now). They took my order details and tried contacting the rider but no response. The Cashier at the restaurant told me that the order will get cancelled and I'll get a refund, since it's not delivered yet. But I don't think it works that way. Finally the restaurant was kind enough to give me a new order with the price of some more time (anyway it had been a long time and I didn't want a refund). After losing all my trust and my appetite, my order was finally ready. I thanked the cashier and told him to file a complaint maybe or take some legal action on the rider. So well finally I came back home at 11pm with my food, so not hates for anyone(finally the golden retriever will be fed). It was midnight at 1:30am and I decided to check on my delivery status for any updates on cancellation. I shouldn't have been surprised to find that the rider is still at the same location. There were no option to report an issue so that I could close the order. Fast forward to next day morning, the order was in the recorded in the apps history but it was like nothing has happened, no order delivered message or cancelled message, no ratings requested, no feedback menu (well that sucks). Well that was my recent experience story on how I got so many trust issues. I couldn't think of what else could have been done in such situation (let me know in the comments). This post is to create awareness for the people around the city. Justice will be served through Karma or KFC (whichever is delicious). Spread love not hate. Peace.