A fraud by govt administration to a child expectations.😢

My sister topped in her govt kcs higher secondary school and our c.m announces that whoever topped in her school level he or she will get free scoty by a scooty scheme. Now after the announcement principal gave us information and said to apply for licence you are eligible for it because DEO sir have told to prepare all the documents. Then immediately I apply for everything whatever they need even they call my sister in DEO office for submission of documents. Then principal of the school have gave him certificate for her achievement to and congratulations for the scooty. Now when amount started disbursing she didn't receive it, we visit to DEO office and they said no you are not eligible even you topped in govt school but it is runned by Nagar nigam or associated with nagar nigam. This how they break the expectations of a child...😢