Hospital misconduct during emergency

This will probably sound like a vent-out post... Hospital, santwana hospital thiruvananthapuram, I am a disabled person living with my unwell father, mother , and 86-year-old grandmother. Recently, my mother was hospitalized with a high fever, and only our maid was there to look after her. That night, my grandmother suddenly fell ill and became unconscious. Since my father and I couldn't take her downstairs, we called the hospital where my mother was admitted. However, the receptionist, without even asking for vital details, simply said, “Come to the hospital, pay the money, and collect the ambulance.” We got into an argument because how could they demand money before providing emergency service? I was ready to pay, but it felt completely unethical. When I called again, the receptionist pretended to be someone else, saying “avara, avara” (acting like another person). When I asked for her name, she instead gave me the manager’s number. The next day, when I spoke to the manager, he said it was normal practice and that ambulances must be paid for in advance, even in emergencies. When I pointed out that I got an ambulance from a much more reputed hospital without this issue, he was rude. I also mentioned that the lift wasn’t working when I went to visit my mom, and he casually dismissed it as normal. I am beyond frustrated! Anyway, I’ve decided never to go to that hospital again. Sorry for venting out…