Looking for an Assistant Manager - Training Role | Experienced in BPO Training & Development

Hi everyone, I’m Ayush Sharma, a Training & Development professional with 5+ years of experience in the BPO and customer service industry. I’m looking for an Assistant Manager - Training role where I can apply my expertise in training design, performance coaching, and process improvement. Professional Experience: ✅ Senior Executive - Training | AionOS (March 2024 - Present) • Managing and mentoring a team of 8 trainers • Conducting Training Needs Identification (TNI) and Analysis (TNA) to bridge skill gaps • Developing and updating training content to improve process efficiency • Customizing training programs to align with department-specific requirements ✅ Process Trainer | Teleperformance (March 2022 - May 2024) • Trained and coached 100+ employees, maintaining a 95% throughput rate • Conducted TNA for underperformers, boosting performance by 35-40% • Managed weekly client interactions, presenting key metrics and training strategies • Implemented training modules that increased new hire performance by 18% ✅ Technical Support Executive | Triumph SBJ Solutions Pvt. Ltd. (May 2021 - March 2022) • Provided chat & voice-based technical support, resolving complex issues efficiently • Maintained a 90%+ customer satisfaction rate across interactions • Reduced average handling time (AHT) by 20% through optimized support strategies • Worked with cross-functional teams to escalate and resolve critical issues ✅ Customer Service Associate | Amazon (Sept 2020 - March 2021) • Handled 100+ customer queries daily across chat and voice channels • Maintained a 90%+ CSAT score, consistently meeting SLAs • Reduced average handling time by 15%, improving productivity while ensuring service quality Technical & Training Skills: ✔ Training Needs Analysis (TNA) & Training Design ✔ Performance Coaching & Team Mentorship ✔ Process Improvement & KPI Management ✔ Stakeholder & Client Communication ✔ Tools: MS Office, Amazon Connect, Salesforce, JIRA, Adobe Suite, Bomgar Why Hire Me? ✅ Proven success in boosting employee performance through structured training programs ✅ Hands-on experience in both technical support & customer service, giving me a well-rounded perspective on training needs ✅ Strong stakeholder management & client engagement skills ✅ Promoted twice in one year at Teleperformance, demonstrating consistent high performance I’m open to opportunities in BPOs, ITES, or any customer-focused industry that values training and employee development. If you’re hiring or know of any openings, let’s connect! 📩 Email: sharma.aayush180699@gmail.com 📌 LinkedIn: linkedin.com/in/ayush-sharma-61b344167 Thanks in advance for any leads or referrals.