Amazon delivery agents refuse to climb a slope to my house—cancel orders instead. What should I do?

I recently moved to a rural area where my house is on top of a steep slope about 500 meters up a road. (The road is very much motor able and not steep ) Twice now, Amazon delivery agents have refused to deliver packages to my doorstep. Instead, they call and rudely insist I come down to pick them up. When I refuse (because climbing down the slope every time is impractical), they cancel the order outright. 1st incident: After multiple complaints and calls to Amazon support, the package was eventually redelivered—but not by the same agent. 2nd incident (recently): The order was canceled again without warning. The reason given? “Damage in transit,” which I highly doubt. It’s not just me. My aunt, who lives nearby and has been here for years, faced the same issue earlier this year. Delivery agents even asked her to come down at 8–9 PM! When she explained she lives alone and feels unsafe going out at night, they were rude, yelled at her, and ignored her offer to tip them for the trouble. I’m tired of this recurring issue and the lack of accountability. I’ve already filed complaints with Amazon, but nothing seems to change. Has anyone else faced similar issues with delivery services in remote or difficult-to-reach locations? How can I resolve this so agents actually deliver to my house? TL;DR: Amazon delivery agents keep refusing to deliver to my rural home on a slope, cancel orders instead. Complaints haven’t helped. What can I do