MEDANTA HOSPITAL IS A SCAM

I had booked a over the phone consultation on 13th Jan to discuss some concerns I had as my mother was admitted to a hospital and needed an emergency operation. I read that Medanta was good in that specific field so I thought I'll ask a doctor from there an opinion regarding my mother. The doctor I booked was Dr Vikas Sharma, I had to pay rs 1200 for the call. The call was scheduled for 12:15 as that was the earliest possible time slot according to the live agent on WhatsApp. I waited till 12:20 still no response from the doctor. Texted the WhatsApp live agent regarding this, she said the doctor will connect with me in 10mins. Waited another hour, still no response. Contacted the live agent again, she said I'll receive a call back shortly. The time was 3:30, still no call back, hence I texted that whatsapp agent again to cancel my booking and refund the money. They said the refund has been initiated and that it will refunded in 2-3 days. Today's date is 18th January i.e 5 days after the so called "initiated refund" day, I obviously didn't receive it yet. So, i texted the WhatsApp agent again regarding this, she said the refund was initiated on 17th, I'm like wtf ?? Wasn't it already initiated on 13th, she said no it was initiated on 17th. So I told her to send me the transaction ID so that I can check with my bank, she said she's not able to provide it over whatsapp and only over the mail. So I gave my email ID and told her to mail it to me, then she was like it's not possible like that, I have to request the specific department to provide it to me and IF they are fine with it they MIGHT provide, I told her I'm messaging from the registered mobile number and have provided the mail as well, I'm at the hospital right now and cannot waste my time writing a mail. I'm taking my time out and typing all this to let y'all know. I'll mail them tonight and I'll add to this. PLEASE DONT GO TO MEDANTA EVER !!! This much for a mere 1200 rs, imagine you get admitted there ! I hope none of you end there.