AIRTEL HAS RUINED THE METRO EXPERIENCE FOR US: PLEASE ESCALATE SO THAT SOME JOURNALIST PICKS THIS UP

From the beautiful blue smart cards that DMRC provided us with, we have now regressed to these useless black dumb cards that are ruining the experience for us. Following are my concerns: 1. The transactions to top up the card are a hit or a miss and then I have to waste my time trying to figure out where the money went. As on now, INR 1000 have been debited from my account but not yet reflected on the airtel transit/bullshit card. 2. After recharging the card through the useless AF airtel app, I have to wait in the queue at the counter at some metro station in order for that top up to actually reflect on the card. What is the point of recharging the card online if I card use the machines to complete the top up and have to waste my time standing in a queue? 3. The app NEVER reflects the actual amount on in the transit card. I mean I don't even know what to say to this. GET YOUR BASICS RIGHT AIRTEL. 4. I had to forcefully download the useless AF airtel app (that's what I've renamed it to) because I can't top up the card any other way. Airtel - Taking over the metro card was a huge responsibility and you have absolutely ruined the experience for daily commuters. Please get your act together. This is blasphemous. This is unacceptable. I strongly urge you all to share your problems and complaints with the good-for-nothing airtel transit card. Really hoping I wake up to a news article about this post. This needs to reach airtel. PS: Forgive me for any typos or grammatical errors. I'm livid right now.