Really bad experience with EatSure

Felt super hungry, desperately wanted to eat pizzas in this chill climate. Headed to EatSure, ordered a pizza combo. Their audacity - showed 50 minutes delivery time. Waited patiently for 50 minutes - semma pasi. 51 minutes went by, no sign of order. And the Eatsure app showed : "Arriving early at 6:05" while it was 6:30 in the evening. I desperately called the delivery partner, who said he hasn't picked up the order at all even after one hour, and he calmly says he will pick it up in like 5 minutes. Adu varaikum enna, na pizzavuku badla dosa potu sapidnuma. Checked the official delivery partner company, which has received tons of complaints - like some people had their orders delivered after 3 hours, some of them ordered at night, kaliala varaikum order e varla nu. Eatsure logistics is pathetic in chennai. As I type this, there is no sign of my order. Will never order from these guys.