KFC Scam?

Recently ordered on KFC-ECR through the KFC app at 7 PM and delivery was expected to arrive by 7.23 PM. Waited till 7.40 still no sign of any delivery from KFC. I had received an sms from ola-cabs which stated someone has been assigned to deliver my order. Still waited and tracked the order and the riders location and he was js stuck there the rider wouldn’t move at all? After waiting for some more time i lost my patience tried looking up for KFCs helpline number but they js made me wait and hanged up the line. Managed to track down the Branch’s number from Zomato, called them and they claimed to have given the order to the delivery partner. I called the delivery partner several times and he wouldn’t pick the call. I informed KFC ab this and they said he would have probably taken the order for himself and he also said that a lot of people have been facing this issue. I was fuming cuz why would you make someone wait for 2 hours? Not just that how low do you have to go to steal someone’s food!!?? I called KFC back and they offered to deliver by 9.30 and apologized for the inconvenience caused. Guess what they didn’t arrive by 9.30 as well. I don’t mind paying delivery charges and all that but despite that I offered to come and collect my damn order and I called back the number that I found through Zomato and he wouldn’t pick the call and claimed they never received my order. It was only after i showed the receipt from my mobile they gave my order. The fact that the delivery partner stole someone else’s food disgusts me. Why do people do this?