Are Businesses Becoming Complacent?

I've been thinking about this for a while but decided to write after an incident today. I visited a known two-wheeler mechanic shop in Navalur. The shop had recently shifted to a new location, a bit farther than before. Even though the distance was more, I still chose to go there because of my last year experience, which was good. When I reached the new place this morning, I called the owner twice—no response. I then called a mechanic I knew from the shop, he picked up and asked me to hand over the vehicle to the north indian mechanics working there. I explained the issues, but I wasn’t sure they understood me. I tried calling the mechanic again twice to clarify, but still no response. Why share a contact number if you’re not going to answer or respond later? I had a similar experience a month ago while trying to book a van. I called five different travel agencies for a 3-day booking, worth nearly 30k rupees. Most said the cabs were available and promised to share fare details, but only one followed up, and I booked with them. This attitude seems to be everywhere now. Many businesses don’t respond properly. It feels like a "Service use pannaa pannu, ilati po" (Take it or leave it) attitude. Whether it’s a dress shop, tea shop, or any other place, employees often seem too busy with their phones or chatting among themselves, responding to customers with annoyance. My father, a businessman himself, always taught me the importance of responding immediately to customer queries. Am I expecting too much? Or have you noticed this too?