Why are Indian government websites so incompetent? I am unable to pay my over-speeding challan online or offline. What should I do now?

So i travelled from Noida to Mangalore in my Car to get away from NCR pollution. I got an over speeding challan on 9th Dec 2024, the challan i received is from Delhi-Mumbai expressway, specifically Dausa(Rajasthan). Received it via SMS, i checked it on 11th dec 2024, the challan has an option to "Pay Online" but it doesn't work. The notice says, i have 15 days to pay, else it will go to the court. it's 11th day already and i am still not being able to pay it. Every time i am trying to pay it online on some "itmschallan.parivahan.gov.in" website, it shows this message: >**This service not available for this vendor PI contact (ICCC)** [this is the error page shows, after i am trying to proceed with the payment.](https://preview.redd.it/iaahrjkvmz7e1.jpg?width=500&format=pjpg&auto=webp&s=e6ea42f6a764365f2511970d958a551c49b6c96b) # Now what options do i have in this case? 1. Now the website has contact page, where they have mentioned this number: 0120-2459171 (Timings: 6:00 AM - 10:00 PM), **this no. is not reachable.** 2. They also have an email id mentioned, [helpdesk-echallan@gov.in](mailto:helpdesk-echallan@gov.in), **which i have emailed but no response.** 3. I have tried to search my challan on [https://echallan.parivahan.gov.in/](https://echallan.parivahan.gov.in/) but it's not showing here, it's only showing on [https://itmschallan.parivahan.gov.in/raise-grievance](https://itmschallan.parivahan.gov.in/raise-grievance) 4. I have tried contacting echallan website customer care number, they are saying go to any neayby traffic police station and pay it, i called my nearest police station in mangalore, they have no idea about it, saying that you will have to go back to noida and pay there, we can't help. Simply feels like no one wants to take the responsibility. 5. Some suggested to check on Park+, i checked my ITMS challan is not showing there. It's only showing on: [https://itmschallan.parivahan.gov.in/raise-grievance](https://itmschallan.parivahan.gov.in/raise-grievance) No what do i do in this case? and why paying tons of money in road tax, tolls etc i have to suffer this? What's the point of paying such amount of taxes in our country? Also when your payment portals are not working, why are you even eager to send challans? Someone who has been in this situation, please guide me