If your internet is down for over 24 hours, contact your service provider for a compensation!

So, a few days ago my internet randomly stopped working, which I promptly complained to ACT Fibernet and because of some issues it wasn't resolved even after 24 hours. They resolved it after approx 30 hours.

I've been with ACT for over 10 years now and this was the first time in the past 5-6 years that it was down for more than a day. I was talking about this with my cousin and he informed me that as per TRAI guidelines companies are supposed to either wave the fee for the day or provide a compensation.

So, I sent a DM to ACT Fibernet customer care over X/Twitter asking for compensation as per TRAI guidelines and guess what - they waived the fee for the entire month.

So, would recommend everyone to do this going forward.So, a few days ago my internet randomly stopped working, which I promptly complained to ACT Fibernet and because of some issues it wasn't resolved even after 24 hours. They resolved it after approx 30 hours.

I've been with ACT for over 10 years now and this was the first time in the past 5-6 years that it was down for more than a day. I was talking about this with my cousin and he informed me that as per TRAI guidelines companies are supposed to either wave the fee for the day or provide a compensation.

So, I sent a DM to ACT Fibernet customer care over X/Twitter asking for compensation as per TRAI guidelines and guess what - they waived the fee for the entire month.

So, would recommend everyone to do this going forward.