DTDC Bangalore- RAJAJINAGAR FRAUD

I had a really terrible experience today by a DTDC staff named ANJALI in DTDC Bangalore Rajajinagar branch. So I was supposed to receive my clg documents from AP to KA (my state) it was to be delivered 4 days ago. But the dtdc tracking website said that receiver refused to take it. The next morning I called up their customer care and I said your delivery agent did not even call me and how can u tell that I refused to take the order for that the helpline said ok we will raise ur complaint and deliver it by today. Yet I waited. They kept doing this to me for 3 continuous days. And then the 4th day I decided to go to that branch and get it since it was important documents that had to be submitted. Here's where the story begins, I go to the Dtdc Rajajinagar branch anyways. And there was this arrogant lady sitting and banging her keyboard. Yet I waited for few mins and she asked me what. I was like madam there was this package of mine which is not delivered since 3 days although it was door to door service. And she asked where my home was and I told her. And she very arrogantly told that, NO THAT STORE IS CLOSED. Then I was like u should have atleast informed us or through tracking site and she went like, 'No We can't inform you that we have 1000 packages left here' and I told her I called multiple times min 10times to enquire about it and she again goes like 'Ya we can't inform you, you should only come and get or else it will will be lying here somewhere for days' in a very arrogant tone. I was ok atleast give my package now that I'm here. She is like no come back after 4pm again. I lost it at this point. I told her directly u don't inform us nor do u tell us properly when we asked u before. She started to fight and started telling all her staff surrounding her which was all Male I literally felt HARASSED. I just walked out. Yet I did not receive my package :( BEWARE GUYS of this company and lady.