Help needed

Hey everyone, I'm a student from a Tier 1 college and this post is about my girlfriend. So, she studies at Kristu Jayanti College, and she got a year back in her first semester due to attendance shortage caused by some health-related issues. However, her college is not allowing her to be promoted or even letting her write exams for promotion. She's basically stuck, and her year will be wasted. They are saying that she repeat from the first semester in the new session and not even anything authorities doing anything. On top of that, they are not even refunding the money for the second semester, despite not promoting her. She also comes from a financially struggling background and is facing difficulties since she was studying through a loan, which she secured with great difficulty. If any alumni or anyone familiar with this situation can help, it would mean a lot. Tldr - a student in kristu jayanti, got year back and college is not doing anything