What do girls mean by i only want emotional support and not Solutions.

My gf got bullied/humiliated by her friends at workplace Like it was her friends circle and over the time she was complaining that the boys of her group are randomly passing comments on her that why do you put makeup and all and suddenly talk bout themself that we dont like makeups and all . And she dresses well moslty aesthetic fits so they say you are bold and we like simple girls , And recently she she got humiliated by the same guy in front of everyone as a joke for not having a car and she got really hurt , even how can someone joke on these things , its not like her family cant buy one . So she was sharing all of this , so i told her she should consider changing frnds , or distance herself from them , or leave the WhatsApp group in which you are with him and one more friend , even just show any sign that you dont wanna be associated with him or others . Because you gotta do something man they are literally insulting you and you should just do something cut them off your ways. As this is not forgivable or understandable. But when i told her all this she was like dont give me solutions i only want emotional support Even tho i did gave her emotional support, But she is fighting over i wont understand there no point of cutting them off and all , and saying why you say saying to leave group/ block , you dont understand me and you are illogical Isnt it a basic human nature to give suggestions/ advice or solutions to our loved ones in any situation I dont understand Need your suggestions on this Am i wrong here ?